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Patient Service Representative

Twin Cities Orthopedics
Job Description

Act as the first point of contact to provide excellent service while greeting and interacting with patients and families. This is a full time position working the following schedule: 10:30-7:00 Monday through Thursday, 7:30-4:00 on Friday, with rotational Saturday shifts.

Essential Functions:

  • Greet and register patients; collect co-payments, collect pre-payments and insurance information
  • Accurately and efficiently schedule new and existing patients in the current practice management system
  • Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments
  • Maintain a working knowledge of health care plan requirements and health plan networks
  • Verify and document insurance information as defined by current business practices
  • Chart management
  • Maintain timely communication with patients and families while in clinic/surgery center
  • Any and all other duties as assigned

Education and Experience Requirements:

  • High School diploma/GED or equivalent
  • Customer Service experience required
  • Administrative or Medical Office experience preferred

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Prompt and reliable attendance
  • Work in the clinic during business hours
  • Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, stooping or sitting for long periods of time may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required

Performance Expectations – TCO’s Core Values:

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

  • Clinic setting


  • TCO is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
  • This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.
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