WordPress Help Desk Technician

WordPress Help Desk Technician

Location: Little Canada, Minnesota (On-Site)
Employment Type: Full-Time or Part-Time

About Us:

Weʼre a fast-paced digital marketing agency helping businesses grow through web, social, and technology solutions. Weʼre looking for a reliable, curious, and tech-savvy Help Desk Technician to join our team and provide first-line support for website updates, digital tools, and social media issues. 

Responsibilities:

● Provide Tier 1 support for website updates, CMS logins (e.g., WordPress), email issues, and basic web errors.
● Assist with social media scheduling tools and platform access (e.g., Meta Business Suite, Hootsuite).
● Troubleshoot user-reported issues related to client websites, CRM platforms, and online forms.
● Assist and troubleshoot DNS related tasks or updates.
● Work with the creative and dev teams to escalate or route complex issues.
● Maintain documentation of support procedures, common resolutions, and client configurations to ensure efficient and effective support.
● Assist with basic QA of web projects and digital campaigns before launch. 

Qualifications:

● 0-2 years of IT/ website help desk or digital support experience (internship or school experience counts).
● Familiarity with WordPress, Google Workspace, SquareSpace, Shopify, Microsoft 365, and social media platforms.
● Excellent communication and problem-solving skills.
● Eagerness to learn digital marketing tools (SEO, CRM, analytics, etc.) over time. 

Nice to Have:

● A+ Certification or Google IT Support Certificate
● Experience with Wrike, HubSpot, Asana, or other task/project management tools
● Knowledge of basic HTML/CSS or CMS plugins  

Compensation & Benefits:

● Full-Time: $22-$26/hour ($46,000-$54,000 annually), based on experience
● IRA Contributions, Short-Term Disability Insurance
● Dental, Vision, and Health Insurance
● Paid Vacation & Holidays 

Please send resumes to careers@evolve-systems.com